Three ways to reach us

Contact Justbet Casino and get help fast

Reach Justbet Casino support any hour by live chat, e-mail or phone, because our team answers 24 hours a day, 7 days a week.

Get in touch Protected by 256-bit SSL encryption

Paid today

431,675 A$

3,519 Players online

Licensed & RegulatedOperating under license OGL/2018/3683/286 from the Gaming Control Board Curaçao since 2018

Fast PayoutsAverage withdrawal time of 4 minutes, with up to A$25,000 per transaction

Data ProtectionBank-grade 256-bit SSL encryption secures every transaction and account detail

Justbet Casino channels

Justbet Casino ways to reach a human

You will not be left guessing which channel gets a fast reply.

Live chat, fast answer

Live chat suits urgent questions, and a person typically responds in 3 minutes around the clock.

Start chat

Keep a copy

E-mail works for anything needing attachments or a paper trail; write to [email protected] and expect a reply in 12 hours.

Write

Hear a voice

Phone is best for a quick back-and-forth; call +61 2 6468 8978 (AEST) and a person usually answers in 3 minutes.

Call

Local to you

Support for Australian players

This block settles where Australian players reach us, who supervises us and who helps if play gets hard.

How to reach us

Local phone+61 2 6468 8978

Support time zoneAEST

LanguagesEnglish, German, French, Finnish

E-mail[email protected]

Who supervises

RegulatorGaming Control Board Curaçao

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

When the game stops being the point

Gambling problems sit outside any casino's four walls, so Australia keeps free services for them. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register work separately from Justbet Casino, at no charge, and nothing you say there reaches your account.

Gambling Help Online. Online counselling and moderated forums let you talk with trained counsellors at any hour, free of charge and without a booking.

Lifeline Australia. A crisis line staffed by trained supporters takes calls from anyone in distress, gambling related or not, and it stays open all night.

National Self-Exclusion Register. One national list lets you block yourself from gambling sites and venues across Australia, and the block holds even when you feel the urge lift.

Sorting your question

Reach the desk that handles it

Use this when a general reply will not do and your question belongs to one desk.

Account and identity

Support and general questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Checking Who Is Behind the Site

The Company Behind The Games

Three registry facts, one licence and a written address that settle who answers for your account.

Company

Legal nameJustbet Casino N.V.

Company number337804 (Curaçao)

Registered addressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2018/3683/286

Written Contact

Support e-mail[email protected]

Justbet Casino Answer Times

You Learn How Long Each Channel Takes

Read this before you open chat at midnight in Perth or call on a Sunday in Sydney.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first replythree minutes

Page time zoneAEST

E-mail

E-mail address[email protected]

E-mail replytwelve hours

Phone

Phone number+61 2 6468 8978

Phone waiting timethree minutes

Justbet Casino Complaints Route

Justbet Casino Complaints, Step By Step

Finish this block knowing the exact sequence from chat reply to a regulator decision.

Telling Support In Writing

Put the whole story in one e-mail to [email protected], with the dates, amounts and any chat transcript you kept. Support logs it as a formal complaint rather than a fresh question.

Justbet Casino Sends A Reference

Ask for the complaint reference in the same message, then note it down. Australian players should expect a written answer inside the twelve-hour e-mail window stated above.

Asking For A Senior Review

If the reply misses the point, request a review by a senior agent and say why the first answer failed. That review sits inside the casino, before anything leaves it.

Justbet Casino Final Position

Once the casino has issued its final position, you can file the same file with the Gaming Control Board Curaçao, the regulator that issued licence OGL/2018/3683/286.

Skip the waiting

Quick answers before you reach out

Useful when you are mid-question and want an answer without waiting in a queue.

accountWhat happens if I need help at 3am on a Sunday?+

Someone answers at any hour, every day of the week. Live chat and phone both put you with a person in about three minutes, AEST. There is no overnight gap and no weekend closure to work around.

accountWhat if nobody solves my problem?+

Reply to the support agent and ask for it to be escalated. Written complaints go to [email protected], and every one is answered. If the reply still leaves you unsatisfied, you can take it to the Gaming Control Board Curaçao, the regulator named on this site.

accountDo I need to call to shut my account?+

No call is needed. Live chat, e-mail or phone can all close it, and a self-exclusion request works the same way. State that you want it closed and it is actioned; you are never asked for your password to do this.

accountWhat happens when I ask for a copy of my data?+

Send the request to [email protected] and you get a copy of what is held about you. The same address takes deletion requests, which are handled under the privacy terms. Expect a reply within twelve hours of it arriving.

accountDo I need to speak English to get help?+

No, four languages are covered by the team. Support answers in English, German, French and Finnish, so you can write or call in whichever of those suits you. The Australian line itself is staffed for English speakers first.

accountCan I get verified faster than a day?+

Verification usually takes about twenty hours once your documents arrive. Send proof of identity, proof of address and a screenshot of your payment method to [email protected]. Clearer images shorten the wait, so shoot them in good light.

Justbet Casino: What To Have Open

Line these up before you open chat or dial, and the agent resolves more in one pass.

Registered e-mail address on screen
Account number or player reference
Deposit or withdrawal reference
Proof of identity, address and payment method
Short summary of what went wrong