The moment before cash-out

Justbet Casino KYC: Verified Once, Paid Every Time

From the moment you open an account, the license asks us to confirm who you are; that check usually takes around 20 hours.

Start my verification

Licensed & RegulatedOperating under license OGL/2018/3683/286 from the Gaming Control Board Curaçao since 2018

Before you withdraw

Who runs your KYC, and how long?

Every time someone joins, the same six facts explain the check our licence requires.

Who checks

Justbet Casino N.V.

Licence and number

Gaming Control Board Curaçao, OGL/2018/3683/286

Time needed

20 hours

Deadline

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Clear steps

Send each file once, correctly

When the request arrives in your inbox, these four moves keep the check on track.

A flat, even photo

At the upload screen, lay your proof of identity flat on a plain surface, keep every corner in frame and avoid glare across the photo.

Same spelling, no mismatch

By the time you reach the address field, your proof of address must show your name, your full address and the exact spelling you used at sign-up.

A clear screen grab

Before you request a payout, open your e-wallet or banking app and capture a screen that shows the account holder name beside the payment details you used here.

Will I be told?

After your files land, the team reviews them within about 20 hours, and an email reaches you the moment a decision is made, so nothing sits unseen.

When the email lands

What gets your file approved

When a photo is rejected, one detail is usually to blame; here is what each paper must show.

Proof of identity

ConfirmsWho you are

Must showFull name, photo, date of birth

Proof of address

ConfirmsWhere you live

Must showName, address, recent issue

Payment method screenshot

ConfirmsYour deposit route

Must showHolder name, method details visible

Why did your file fail?

Edges the reviewer can read. Once a reviewer zooms in, a soft image blurs the number and photo edges, so the file cannot be matched to you. Lay the ID flat in daylight and shoot from above. Keep all four corners inside the frame.

Lapsed expiry date. By the time the ID reaches the desk, its expiry date has already passed, so it stops counting as a live proof. Renew the ID first, then upload the new copy. Check the expiry date before you press send.

Align both records before resending. When the address on the bill differs from the one in the account, the reviewer cannot tie the two records together. Update your profile so the address matches exactly. Send proof of address in the same name.

Where did your stake come from?

Since the day the Gaming Control Board Curaçao granted licence OGL/2018/3683/286, this casino has been required to ask where player money comes from; the request is routine, and it is never a hint that you have done something wrong.

Here is the short list of documents the team can ask to see.

Recent bank statements
Payslips from your employer
Tax return summary
Records of a property sale
Pension or benefit letters

At the first cash-out

When the request lands

At the moment a request lands, this list tells you which event set it off.

A limit you can fund

The hour you ask for a higher deposit limit, the team checks again what you can afford, so proof of income may be requested.

Mismatched spelling on file

When your profile name is spelled differently from the ID, the reviewer has to stop and ask for a corrected record before anything moves.

A pattern explained simply

When a single movement sits far above your usual pattern, the licence obliges a closer look, and paperwork showing the money's origin is what settles it.

Get the three files in

Before the first payout leaves, the account must be verified, so proof of identity, proof of address and a payment method screenshot are collected once.

At the Withdrawal Desk

Settle the Verification Questions Before You Wait

Everything a waiting player asks about documents, timing and refused files, answered plainly.

When will Justbet Casino actually ask me for my documents?+

Our licence requires the check to be complete no later than your first withdrawal. That said, the casino may request it sooner, either at registration or when you make your first deposit. Sending your files early keeps a payout from stalling later.

What happens if the casino rejects one of my documents?+

You will hear from the team with a note on what fell short, usually a glare, a cropped corner or a name that does not quite match. A fresh copy of that one file is usually all it takes. The review then restarts on the new upload.

Do I have to send the same paperwork a second time down the track?+

No, once your identity is confirmed it stays confirmed for your account. Some players do get a later request, for example when a payment method is added or a source of funds check is opened. That is a repeat of one file, not the whole set.

How much time should I set aside for the check to clear?+

Twenty hours is our usual turnaround for a complete, readable set of files. Clean copies sent together often clear well inside that window. If something is unclear, the clock pauses while we wait for a replacement.

Can I send my paperwork through my phone instead of a computer?+

Yes, a phone camera is perfectly fine and most players use one. Shoot in daylight, hold steady and keep the whole document inside the frame. Vertical photos of a card are easiest to read.